Customer Satisfaction Survey
How do your customers feel about your business, especially after they have used one of your products or services? Are they satisfied? Are they dissatisfied? Are they neutral?
With our totally scientific and methodological customer satisfaction surveys you can find out, using real-time data, exactly how your customers feel about your business.
Why does it matter to know how satisfied your customers are?
There are multiple reasons to use customer satisfaction surveys.
If you sell a product or service that can be repeatedly sold to your customers, then you want those customers to come back to you whenever they need it again.
- Ensure Customers Use your services regularly
Imagine, you provide a spa service. You would want your customers to use the services of your spa regularly. If you are unsure about how satisfied your customers really are, you would never know unless there is a mechanism that could methodologically and objectively measure the satisfaction level.
- Increase word of mouth in a positive direction
People across the globe today can interact with each other within a matter of a few seconds using social media and social networking websites. 63% customers these days immediately share their bad experience with others.
Surveys have shown that 74% customers trust word-of-mouth recommendations more than they trust advertisements.
When your customers are unhappy with your product or service they will certainly share their experience through whatever channel they can come across, whether it is Facebook, Twitter, Instagram or niche online forums.
- Stay ahead of your competition
Last but not the least, satisfaction surveys allow you to plug the holes and make your products and services better than those of your competitors.
Since your customers are the real users of your product or service, the feedback that you get from them will be unadulterated. The sort of feedback that you can get from your customers, you won’t be able to get from your own employees. Real feedback leads to real business growth.
Benefits of routinely carrying out customer satisfaction surveys
- Encourage repeat business.
- Encourage word-of-mouth publicity.
- Increase brand loyalty.
- Engage customers positively.
- Intervene before they vent out publicly.
- Improve products, services and business processes with real-time feedback.
- Learn to listen and grow.
- Nip bigger problems in the bud.
- Nurture brand evangelism.
- Get innovation ideas.
Types Of Our Customer Satisfaction Surveys
Different modes and communication channels that we use to carry out customer satisfaction surveys for you
There are different touch points when it comes to approaching your customers to gather metrics on their level of satisfaction vis-à-vis your business.
Broadly, we will use the following tools and channels to carry out customer satisfaction surveys for your business:
- Telephone calls
- Automated calls
- Interactive SMS campaigns
- On-site survey forms
- Incentive-based survey campaigns
- Social media polls
- Door-to-door visits
- Post-mail campaigns
All our executives are trained professionals who can gather intelligence on how your customers feel about your business without imposing their own opinion. They are comfortable using various data gathering tools including conventional as well as digital.
The reports and data will be presented to you in your preferred format including spreadsheets, PDFs or CSV files.
Keep a finger on the pulse of your customers and make timely changes to your products, services and business processes.