Reveal the True Patient Experience with Medical Mystery Shopping
In the healthcare industry, Mystery shoppers are referred to as Mystery Patient who pose as patients or patient friends and family members to assess the quality of patient experiences in those facilities.
Our Medical Mystery Shopping gives you the perspective of the patients and visitors. Our trained Medical Mystery Shoppers and Mystery patients will reveal authentic feedback based on interaction, phone calls and physical visits. You can evaluate the entire patient journey.
Our Mystery patients can also provide documentation on both direct and indirect responses while also observing emotional response. They are also referred to as Care Partner Observers (CPOs) that provide a candid feedback about the care environment, waiting time, waiting room, and exam rooms. These are ideal to evaluate your urgent care/ER, clinics, and other outpatient areas.
Benefits of Medical Mystery Shopping
We reveal the true patient experience and help you enhance the patient journey. With a range of proven methods GoMystery specializes in Medical Mystery Shopping
Our Medical Mystery Shopping will help you better understand your patient’s perspective and improve your patient satisfaction scores. We also offer bespoke solutions tailored exclusively to your needs.
Those deliverables include:
The recording and documentation of physical onsite visits
Detailed reporting for each encounter on every visit
The review of consultant
In-depth constructive feedback and recommendations.
Patient satisfaction surveys
Report on Patient Journey Experience