Mystery Shoppers in the Hospitality industry are also often referred to as Mystery-Diners or Mystery Guests
Mystery Shopping in Hotels and Restaurants is crucial to track the ROI & hotels invest in construction, design, rent, employees, furniture, public relations, social media and countless tangibles—all with the goal of attracting guests.
With a qualitative analysis via mystery shopping you not only enhance the customer service experience and sales opportunities but also retain guests.
Don’t Meet But Exceed Customer’s Expectations
Before guests enter a hotel or restaurant they have expectation set. Therefore it is of utmost important that you not only meet but exceed customer’s expectations, before they decide to go somewhere else
Quality Assurance measures performance for:
Staff courtesy and greeting style
Hotel Service staff
Gastronomy and food
Housekeeping and Ambiance
Reservation Procedures for rooms or tables
Customer service during hotel stay
Benefits of Hospitality Mystery Shopping
With GoMystery you can create memorable experiences for your guests. Our research has shown that a negative guest experience will drastically impact your overall sales as well as brand image . Therefore a quality assurance mystery shopping evaluation can help you.
Enhance and Optimize Quality
Generate Word of Mouth
Cut Down on Staff Training Costs
Create Employee Engagement
Create Happier & Self Motivated Work Force