Net Promoter Score – Do your customers recommend you?
We can help you measure, understand and improve your business with the help of actionable customer feedback.
Know your customers.
Find out what makes them happy.
Find out what they don’t like about your product or service.
Make changes accordingly.
You can achieve that with your Net Promoter Score.
Net Promoter Score is a way of finding out the overall experience your customers have when doing business with you.
How and why is it important?
Studies have revealed that more than 40% business is repeat business. Repeat business is business from your customers who have previously bought from you.
In the times of social networking and social media, word-of-mouth publicity is more important than conventional advertising and marketing.
Do your customers recommend your business? If yes, how many? If not, why not?
Net Promoter Score or NPS, is a popular customer experience metrics to measure the loyalty level of your customers, and whether they will recommend your business to their friends, colleagues, relatives and family members or not.
Will they become your brand evangelists?
Gathering metrics and analyzing them and then drawing intelligence out of them requires special tools, methodologies, and people trained for this specific field.
We can help you gather customer feedback in a scientific manner and then present you with reports you can directly use to incorporate organisational changes as well as business processes to grow your list of happy customers.
How can Go Mystery help your business grow faster with its Net Promoter Score gathering service?
The customer survey needed to calculate your Net Promoter Score may involve thousands or even hundreds of thousands of customers. It can be one time and it can be an ongoing process. Customer surveying of such a scale needs expertise, knowledge, experience and of course, the right tools.
You also need a team that has the required expertise to interact with customers without bothering them or putting them off.
We can carry out customer satisfaction surveys for your business to give you an accurate metrics of how satisfied or dissatisfied your customers are with your product or service.
Our trained and experienced staff can gather data and intelligence for your organization in a scientific manner and then present to you scannable and detailed reports you can immediately use to improve your customer satisfaction levels.
Benefits of routinely calculating your Net Promoter Score…
- Increase and build customer loyalty.
- Improve customer satisfaction level.
- Turn your existing customers into brand promoters and evangelists.
- Increase customer engagement by asking for feedback.
- It can be used as your business KPI.
- Easier benchmarking with real-time data.
- Easily scalable according to your organizational needs.
- Very affordable.
- Higher customer response rate compared to other customer data gathering methodologies.
- Keep a finger on the pulse of changing customer tastes.